Koru Terms and Conditions

Welcome to Koru Casino. These Terms and Conditions govern your use of our website, games, and services. By registering an account and using Koru casino, you confirm that you have read, understood, and agreed to be bound by these terms. If you do not agree with any part of this document, you must not access or use our platform.

About Our Casino

Koru is owned and operated by Novatrix SRL, a company registered in Costa Rica. We operate under a license issued by the Tobique Gaming Commission, E-gaming License No. 0000002. Our casino was established to provide players in New Zealand, Australia, Canada, Germany, and Norway with a secure and entertaining gaming environment. When you perform koru login on our site, you gain access to our full suite of games, promotions, and account management tools.

Eligibility and Restricted Territories

You must be of legal gambling age in your jurisdiction to register and play at our casino. We do not accept players from Afghanistan, the Canadian Province of New Brunswick, the USA, UK, China, North Korea, Russia, Iran, Iraq, South Sudan, Syria, Cuba, Belarus, and a number of other restricted countries listed in our general policies. We reserve the right to request proof of identity and location at any time, and we may suspend or close accounts found to be accessing our services from prohibited regions.

Account Registration

To use our services, you must complete koru register with accurate and truthful information. We require all players to maintain the confidentiality of their login credentials. You are solely responsible for all activity occurring under your account. We may ask for verification documents before processing your first koru withdrawal, and we reserve the right to decline registration or close accounts that violate our policies.

• You must provide accurate personal and payment information during registration
• We allow only one account per player, household, and payment method
• You agree to notify us immediately of any unauthorized use of your account
• We may request identity verification documents at any stage

Deposits and Withdrawals

At Koru, we offer multiple koru deposit options including Visa, Mastercard, Bank Transfer, Apple Pay, Google Pay, Skrill, Neteller, and several cryptocurrencies such as Bitcoin, Ethereum, and USDT. Our minimum deposit is 20 €/$, while crypto deposits have their own minimum thresholds. Each deposit must be wagered one time before you may request a koru withdrawal. Our withdrawal limits are €/$2,500 per week and €/$10,000 per month, with higher limits available to VIP members. Pending times may take up to 72 hours depending on the method used and whether it is your first cashout.

We process eWallet, crypto, and card withdrawals instantly after approval, while bank transfers may take up to three banking days. If your withdrawal exceeds the limit of your chosen payment method, we will pay the balance in instalments, except for progressive jackpot wins, which we pay in full.

Bonuses and Promotions

Our Koru welcome package offers up to 15,000 €/$ plus 350 Free Spins across your first four deposits, redeemable through our koru promo code system. Every koru bonus code, including KIWI, SHARK, LIZARD, and TURTLE, comes with specific wagering requirements and minimum deposit conditions. All koru free spins and deposit bonuses carry a 50x wagering requirement unless stated otherwise, and bonus funds must be used within 7 days of activation, with claimed free spins valid for 3 days.

We reserve the right to cancel any koru casino bonus if the related balance drops to 0.2 € or less. Only one bonus may be active at a time. Bonuses listed under our koru no deposit bonus and reload promotions, such as Tuesday Reload, Thursday Reload, Saturday Reload, and Daily Reload, follow the same wagering and validity rules described in our promotional terms. We do not offer these bonuses to players located in Israel, Spain, Sweden, the UK, or the USA.

• We apply a maximum bet restriction unless otherwise stated during active bonus play
• Game contributions vary: slots contribute 100%, while table games contribute 5%
• We exclude jackpot slots and select titles from bonus wagering
• We may void winnings obtained through bonus abuse or breach of terms

Loyalty Program and VIP Club

Our Loyalty Program rewards real-money bets with Complimentary Points, which move players through VIP levels at Koru Casino. Redeemable Points can be exchanged in our Bonus Shop, and our VIP Club becomes available once total deposits reach 2,500 €/$. We at Koru provide VIP members with a personal manager, reduced wagering, higher cashback, and increased withdrawal limits. Progress resets every three months according to our current season schedule.

Games and Fair Play

We offer over 3,000 slots and more than 10,000 total games from trusted providers such as Pragmatic Play, NetEnt, Microgaming, and Evolution for koru live casino titles. Our koru slots, table games, and live dealer products are regularly tested for fairness and random number generation accuracy. We do not guarantee uninterrupted access to any specific game and reserve the right to remove or modify our game library at any time.

Responsible Gaming

We are committed to promoting responsible gambling practices among our players. You may request deposit limits, self-exclusion, or account closure at any time by contacting our support team. We encourage you to gamble within your means and seek help if gambling stops being an enjoyable activity.

Account Suspension and Termination

We reserve the right to suspend or terminate your account if we suspect fraud, collusion, bonus abuse, multiple accounts, or any breach of these Terms and Conditions. In such cases, we may withhold winnings and deposited funds in accordance with our investigation findings. You may also close your account voluntarily by contacting our support team.

Customer Support

Our support team is available 24/7 via Email and LiveChat in English and German. If you have any questions regarding your koru casino app experience, deposits, withdrawals, or bonus terms, you may reach us at support@Koru Casino.com. We aim to respond to all inquiries promptly and professionally.

Changes to These Terms

We may update these Terms and Conditions periodically to reflect changes in our services, regulations, or business practices. We recommend reviewing this page regularly, as continued use of our casino after changes are published constitutes your acceptance of the revised terms.

Governing Law

These Terms and Conditions are governed by the laws applicable to our license issued by the Tobique Gaming Commission. Any disputes arising from your use of our services shall be resolved in accordance with the applicable regulatory framework governing our operations.