Koru Privacy Policy

At Koru, we take your privacy seriously and are fully committed to protecting the personal data you share with us. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit Koru Casino, create an account, or use any of our services. By accessing Koru Casino, you agree to the practices described below.

Information We Collect

When you register with us or use our platform, we collect certain categories of personal and technical information necessary to provide our services, verify your identity, and comply with applicable gambling regulations.

• We collect your registration details, including your name, date of birth, email address, phone number, and residential address
• We gather identity verification documents such as government-issued ID, proof of address, and payment verification where required
• We track your gaming activity, including games played, wagers placed, deposits, and withdrawals, to manage your account and loyalty program progress
• We record transaction details related to your deposits and withdrawals, including the payment methods you use
• We collect technical data such as your IP address, device type, browser information, and login timestamps
• We use cookies and similar technologies to improve your experience while using Koru login and account features

Information from Deposits and Withdrawals

Because we support multiple payment options, including Visa, Mastercard, Bank Transfer, Apple Pay, Google Pay, Skrill, Neteller, MiFinity, MuchBetter, Interac, and various cryptocurrencies such as Bitcoin, Ethereum, Litecoin, Bitcoin Cash, Dogecoin, and USDT, we may process payment-related data necessary to complete your transactions securely. We do not store full card numbers or sensitive payment credentials beyond what is required for processing and fraud prevention.

How We Use Your Information

We use the information we collect for the following purposes:

• We use your data to create and manage your Koru Casino account, including processing your Koru registration
• We use your information to process deposits and withdrawals in accordance with our payment policies
• We use your activity data to calculate Complimentary Points, VIP status, and eligibility for our loyalty program
• We use your contact details to send you information about promotions, including our Koru bonus offers, Koru free spins, and Koru promo code campaigns, where you have opted in to receive such communications
• We use your data to detect and prevent fraud, money laundering, and unauthorized account access
• We use your information to comply with licensing obligations under the Tobique Gaming Commission
• We use technical data to maintain and improve the performance of our website, Koru app, and mobile platforms

Legal Basis for Processing

We process your personal data based on several legal grounds, including the performance of our contract with you when you use our services, our legitimate business interests, your consent where applicable, and our obligation to comply with licensing and anti-money laundering regulations. Where you reside in a jurisdiction with specific data protection laws, we ensure our processing activities remain consistent with those requirements.

Sharing Your Information

We do not sell your personal data to third parties. However, we may share your information in the following circumstances:

• We share data with payment processors to facilitate your deposits and withdrawals
• We share information with identity verification providers to confirm your age and identity
• We share data with regulatory authorities, including the Tobique Gaming Commission, when legally required
• We share data with service providers who support our live casino, slots, and customer support operations
• We may disclose information to law enforcement agencies where required by law or to prevent fraud

Cookies and Tracking Technologies

We use cookies to remember your preferences, keep you logged into your Koru login session, and analyze how you interact with our website and Koru casino app. You can adjust your browser settings to limit cookie usage, although doing so may affect certain features of our platform, including personalized bonus offers and smooth navigation across our slots and live casino sections.

Data Retention

We retain your personal data for as long as necessary to provide our services, comply with legal and regulatory obligations, resolve disputes, and enforce our agreements. Once your data is no longer required for these purposes, we take reasonable steps to securely delete or anonymize it.

Data Security

We implement industry-standard technical and organizational measures to protect your personal data from unauthorized access, loss, misuse, or alteration. Our security protocols cover account authentication, encrypted data transmission, and restricted internal access to sensitive information. While we strive to maintain robust protections, no system is completely immune to risk, and we encourage you to use strong passwords and safeguard your own login credentials.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data. We respect these rights and will respond to valid requests in accordance with applicable law.

• You have the right to request access to the personal data we hold about you
• You have the right to request correction of inaccurate or incomplete information
• You have the right to request deletion of your data, subject to our legal retention obligations
• You have the right to object to or restrict certain processing activities
• You have the right to withdraw consent for marketing communications at any time
• You have the right to lodge a complaint with a relevant data protection authority

International Data Transfers

As we serve players across New Zealand, Australia, Canada, Germany, and Norway, your data may be transferred to and processed in countries outside your country of residence. When we transfer data internationally, we take appropriate steps to ensure it remains protected in accordance with this Privacy Policy and applicable regulations.

Restricted Jurisdictions

We do not knowingly collect data from individuals residing in restricted countries, including but not limited to the United States, United Kingdom, Russia, and other territories listed in our Terms and Conditions. If we discover that an account has been created from a restricted jurisdiction, we reserve the right to suspend the account and process the associated data solely for compliance and verification purposes.

Children's Privacy

Our services are intended exclusively for individuals who meet the legal gambling age in their jurisdiction. We do not knowingly collect personal data from minors. If we become aware that we have inadvertently collected information from an underage individual, we will take immediate steps to delete such data.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service offerings. We encourage you to review this page periodically. Continued use of Koru Casino after updates are posted constitutes your acceptance of the revised policy.

Contact Us

If you have any questions about how we handle your personal data, our withdrawal and deposit processes, or this Privacy Policy in general, please reach out to our support team via email at support@Koru Casino.com or through our 24/7 LiveChat. We are here to address your concerns and ensure your experience with our live casino, slots, and loyalty program remains secure and transparent.